Jeugdhuis Alleman vzw

Terms and Conditions

If you’ve lost your ticket, didn’t receive it or have any other problem, please contact Pierrot.io. Visit their website for more information. You can buy your tickets online or at the entrance as long as we’re not sold out. Buying tickets means you agree to our general terms and conditions. Tickets cannot be cancelled nor exchanged for another day. However, tickets don’t have to be registered in your name. You can buy tickets for you and your friends. Printing your ticket is not necessary. Show it on your mobile phone and save some trees.

If you haven’t found the answer you’re looking for, please contact jeugdhuisalleman@live.be for questions.



GENERAL


ARTICLE 1

The present general terms and conditions form an integral part of the agreement that is concluded as a result of the purchase of one or more tickets and/or entering the event. This means that the purchase of a ticket also implies the acceptance of these general terms and conditions. In case of non-compliance with these general conditions, you will be denied access to the event without the right to replacement of the ticket, refund of the purchase price of the ticket or any other form of compensation.

The tickets are in the name of the buyer. Without prejudice to the application of articles 3, 4, and 5, when purchasing a ticket for a third party, this third party shall be considered to have accepted the general terms and conditions, which the buyer guarantees and therefore fully safeguards the organisation.



TICKET PURCHASE


ARTICLE 2

Purchase your entry ticket only via the official website and/or the official ticket distributor. Tickets purchased in any other way (i.e. via another channel or via avoidance, in any way whatsoever, of the official procedure providing access to the ticket shop) can be cancelled at the expense of the purchaser. It is therefore strongly advised to never purchase an entry ticket on the street. If the name on the ticket differs from the name on the identification document of the purchaser, the organisation and/or the official ticket distributor will always have the right to deny you access without the right to replacement of the ticket, refund of the purchase price of the ticket or any other form of compensation (see art. 9).

The buyer is personally responsible for ensuring that the purchased tickets (which are usually delivered by e-mail) are not passed on to third parties other than those for which he/she has purchased the tickets, or not printed/copied by such third parties. Only the first entry ticket presented will be valid and thus provide access to the event.


ARTICLE 3

It is not permitted to resell or exchange entry tickets or bracelets. It is only permitted to exchange tickets via the official exchange desk of the organisation (if available). The organisation and/or the official ticket distributor also reserve(s) the right to cancel entry tickets in case it is established that these tickets are offered for sale or were fraudulently purchased despite this being prohibited. The costs resulting from the cancellation shall be borne by the seller and the purchaser, respectively.

If the name on the ticket differs from the name on the identification document of the purchaser, the organisation and/or the official ticket distributor will always have the right to deny you access without the right to replacement of the ticket, refund of the purchase price of the ticket or any other form of compensation (see art. 9).


ARTICLE 4

Tickets or bracelets cannot be used for commercial or promotional purposes without the permission of the organiser, nor may the name of the organisation be used for such purposes. The organisation invests substantially in the identity of the event and the relationship with its partners, therefore any unapproved commercial or promotional action prejudices this and causes considerable damage.


ARTICLE 5

Forgery of the entry ticket or bracelet will be subject to legal prosecution. With regard to this provision, the organisation and/or the official ticket distributor reserve the right to verify the identity of the visitor through his/her identification document (see art. 9).



ACCESS TO THE EVENT


ARTICLE 6

All bracelets will be submitted on location in return for a valid entry ticket (voucher) or purchased ticket at the entrance.


ARTICLE 7

Each person moving towards the entrance must hold a valid bracelet registered in the name of the purchaser or a special access voucher granted by the organiser. One bracelet is only valid for access of one single person on the day or days for which the ticket was purchased or as detailed on the special access voucher.

In order to access the event, you must be aged 16 (sixteen) or older. If you are younger than 16 (sixteen), you will be denied access to the event, except under the supervision and responsibility of your parent and/or guardian and with an absolute minimum age of 18 (eighteen).

We maintain an IN = IN, OUT = OUT policy. It is not allowed to leave and re-enter the event on the same day by using your bracelet. Exceptional re-entry is only possible after approval from the organization. This applies to each type of ticket.


ARTICLE 8

The organiser and/or the official ticket distributor retain(s) the right to verify the identity of the visitor when entering the event. You must therefore be in possession of a valid identification document. In case of non-compliance, you may be denied access to the event without the right to replacement of the ticket, refund of the purchase price of the ticket or any other form of compensation.

A valid identification document (i.e. proof of identity) is only understood to mean: a valid identity card, a valid passport or a valid driving licence. Copies will not be accepted.


ARTICLE 9

Each person holding a valid bracelet or valid special access voucher must have validated his/her/their personal bracelet or access voucher in order to have access to the event.

Entering the event may involve the scanning and/or search by a member of security. Security has the right to ask the ticket holder of the same gender to scan and/or search clothes and luggage for the purpose of intercepting prohibited objects (see art. 12). Upon finding such objects, security has the right to confiscate them. If you refuse the search and/or scan by the security personnel, you may be denied access to the event without the right to replacement of the ticket, refund of the purchase price of the ticket or any other form of compensation.


ARTICLE 10

Access to the event is also forbidden and/or can be denied to the visitor if:

  • you are under the influence of alcohol and/or drugs;
  • in the past, you have already been denied access to other events organized by the organisation or associated organisations;
  • show clear behaviour with the intent of disrupting public peace or provoking by inciting violence, hatred, aggression etc.;
  • there is enough reason to proceed to this measure.
In all of the above cases, there will be no right to replacement of the ticket, refund of the purchase price of the ticket or any other form of compensation.



PROHIBITED OBJECTS


ARTICLE 12

Access inspection serves to track down weapons and/or dangerous objects which, if they enter the event, could disrupt the event and/or endanger the safety of those present.

In view of the above, the following objects are prohibited at the event:

  • cosmetic products (sun cream, perfume, etc.) in packaging with a volume of more than 100 ml,
  • aerosols (deodorants, etc.), irrespective of the package size,
  • own beverages or food,
  • pyro-technical objects (Bengal fire, fireworks, torches, etc.),
  • clothing, banners and/or other items with discriminatory and/or provocative texts and/or expressions which can be used as means to disturb the public peace, endanger the safety of the crowd and/or damage/hurt people and/or goods,
  • glass items,
  • any other item (umbrella, sunscreen, drones, tripod for camera (film), laser pens, etc.) that is considered dangerous by the security staff for other visitors.
As an exception to the above list of prohibited objects, the following objects shall be permitted:

  • cosmetic products (sun cream, perfume, etc.) in packaging (no aerosols) with a maximum volume of 100 ml,
  • deodorant in roll-on sticks,
  • refreshing water in spray,
  • disposable single-use or pocket photo cameras,
  • retractable umbrellas without top pin (no parasols),
  • plastic,
  • blankets to sit/lie on,
  • small rucksacks and other bags,
  • selfie-sticks are permitted if their length in extended position does not exceed 1 metre and if they have been exclusively designed for photography purposes.

ARTICLE 12

Animals are not permitted at the event, with the exception of guide dogs (although this is not recommended by the organisation in view of the crowds and the noise, and this will always be at the risk and responsibility of the visitor accompanied by a guide dog).


ARTICLE 13

If you must take medication due to health reasons, you must be in possession of a valid doctor’s statement. We can only approve your specific medication on the basis of this doctor’s statement.



AT THE EVENT


ARTICLE 14

It’s forbidden to enter the event with a vehicle without an official sticker (provided by the organisation). In case of violation of this provision, your car/vehicle will be towed away at your own expense.


ARTICLE 15

At the event, each visitor is prohibited from:

  • entering areas you don’t have access to on the basis of the ticket you have purchased (backstage area, press area etc.);
  • climbing on tents, constructions, gates, light bridges, seating areas or any other constructions at the event;
  • blocking entrances, exits and emergency exits;
  • disguising for the purpose of not being recognizable and disrupting the public peace and/or endangering the safety of others;
  • selling food, beverages or any other product without the explicit permission of the organiser;
  • throwing or shooting with objects in solid, fluid or gas form;
  • making fires;
  • any action which can cause any danger or hindrance to the visitors.
Failing to comply with the above prohibitions may result in removal from the event and further access to the event may be denied to you without the right to replacement of the ticket, refund of the purchase price of the ticket or any other form of compensation.


ARTICLE 16

Visitors must always comply with the instructions provided by the organisation or the designated/authorised person at the event. Each holder of an entry ticket agrees to comply with the instructions given by the organiser for the purposes of ensuring public peace and safety during the event. Non-compliance with these instructions may result in removal from the event and further access to the event may be denied to you without the right to replacement of the ticket, refund of the purchase price of the ticket or any other form of compensation.


ARTICLE 17

We ask all our visitors to contribute to keeping the location of the event as clean as possible. We offer a sufficient number of areas where you can dispose of your waste. You are requested to use these facilities.

The use of toilets and refreshment points is free at the event. It is strictly forbidden to urinate in public. Urinating in public may result in removal from the event and further access may be denied to you without the right to replacement of the ticket, refund of the purchase price of the ticket or any other form of compensation.


ARTICLE 18

Every year the organisation invests a lot of effort and manpower in building and dressing up the event to give visitors the best possible time. The organisation, therefore, asks every visitor to respect this. Tearing off, breaking or any other form of destruction of the decoration will lead to the removal from the event and to refusal of further access without the right to replacement of the ticket, refund of the purchase price of the ticket or any other form of compensation. In addition, the damage suffered will be charged to the party causing the damage.


ARTICLE 19

It is forbidden to distribute flyers or any other promotional items or to put up posters during the event or in the vicinity. If you wish to promote another event, please consult with the organisation in advance in order to obtain its written permission to do so.


ARTICLE 20

The organisation of the event applies an absolute zero-tolerance policy with regard to drugs. It is forbidden to use, deal and/or possess drugs at the event. If found in any of the cases above, you will be removed from the event and further access to the event will be denied without the right to replacement of the ticket, refund of the purchase price of the ticket or any other form of compensation. This will be strictly monitored. Before entering the event, you can dispose of any drugs without this having any consequences.



LIABILITY WAIVER


ARTICLE 21

In case of force majeure, (threat of) terrorism, a mandatory order of police or security services or any other (unforeseen) circumstances or for security reasons, the organisation reserves the right:

  • to cancel the event;
  • to terminate or suspend the event;
  • to temporarily keep the visitors on location until the end of the event;
  • to oblige the visitors to fully or partially leave the event;
  • to deny visitors access to the event, even if they hold a valid entry ticket.
In all of the above cases, there will be no right to replacement of the ticket, refund of the purchase price of the ticket or any other form of compensation.

Even if the organisation is forced to change the programme of the event, the visitor cannot claim a right to replacement of the ticket, refund of the purchase price of the ticket or any other form of compensation.


ARTICLE 22

The organisation and the artists, their agents and their employees cannot be held responsible for any damage (including, but not limited to, physical damage), loss or theft, nor for any accident whatsoever.

In case of loss, theft or damage of the entry ticket, the bracelet or the special entry voucher, there will be no right to replacement of the ticket, refund of the purchase price of the ticket or any other form of compensation.



PRIVACY AND PERSONAL DATA


ARTICLE 23

Within the framework of its activities, the organisation processes the personal data of visitors. By entering into a contract with the organisation (through the purchase of the ticket) and visiting the event, the visitor agrees to this. Personal data will be processed by the organisation in accordance with its Privacy Policy.


ARTICLE 24

Visitors at the event may be photographed and/or filmed. The visitors waive their portrait rights as soon as they enter the event. This means that images with the portrait of the visitors can be used for promotional and commercial purposes and/or for security reasons. The above also applies to audio recordings.

Images made by visitors at the event, on the other hand, cannot be used for commercial or public purposes without the prior written consent of the organisation.